RETURN, EXCHANGE & CANCELLATION POLICY
By placing an order on our Website (www.medshield-usa.com), Customer agrees to the following Returns, Exchanges, & Cancellation Policy:
WE DO NOT ACCEPT ANY RETURNS OR EXCHANGES GIVEN THE SANITARY NATURE OF THE PRODUCTS WE SELL.
ORDERS THAT HAVE NOT YET SHIPPED MAY BE CANCELLED BUT WILL INCUR A 15% CANCELLATION FEE. We charge a cancellation fee because due to demand and international freight logistics, our partner factories’ pricing changes daily. In order for us to be able to provide our customers with high quality products at reasonable prices, we rely on order placement (not order fulfillment) to gauge our supply chain inventory. Cancellations prevent us from accurately assessing our supply chain inventory, thereby driving up our costs and pricing for everyone. As such, we charge a 15% cancellation fee on all orders cancelled prior to being shipped in an effort to keep prices reasonable for our customers.