FREQUENTLY ASKED QUESTIONS

How do I know your products are real?

Our respirators and masks are manufactured and sourced directly from government-certified partner factories located in manufacturing zones throughout China. Additionally, partner factories hold all certificates indicating compliance and test reports for the products distributed. Our N95 meets United States NIOSH 42-CFR-84 and KN95 meets Standard GB2626-2006.

Are your respirators and masks certified?

Yes, our N95 respirators are NIOSH-approved, and our KN95 respirators meet Standard GB2626-2006. Our surgical masks are FDA-approved.

Why should you purchase from MedShield USA?

Two reasons: Supplier Trust and Consistent Supply. These are the two main focal points we had when developing our partner factories and supply chain network needed to fulfill the demands of millions of people. The respirators and masks we source are from certified factories that have been extensively vetted to confirm authenticity and quality. This process involves due diligence items such as examining certificates, evaluating factory samples, and maintaining a set of control products for quality comparison.

What is the difference between a N95 respirator and a KN95 respirator?

The difference is which market the respirator was made for. The industry considers a N95 respirator to be equivalent to a KN95 respirator as they have nearly identical performance capabilities. Both the N95 and KN95 respirators are equivalent to other international respirator standards, such as Korea 1st Class (Korea), FFP2 (EU), P2 (Australia), and DS (Japan) respirators.

For comparison of equivalent respirator models, click here.

Are your respirators and masks medical-grade?

There’s a lot of confusion over what “medical-grade” and “surgical-grade” mean? What the respirator and mask factories refer to as “Medical” are in fact FDA-cleared respirators and surgical masks. These masks typically have an antimicrobial/antiviral agent for use in a hospital setting. Mainly respirator masks are severely lacking for our hospital workers and healthcare professionals.

At the same time, there are also masks made for industrial and day-to-day use. Our non-medical N95 (NIOSH-approved) and KN95 respirators are tested through the same set of stringent standards that are required of respirators that claim to filter out 95% of non oil-based particles and contaminants. In fact, experts have concluded that the N95 and KN95 respirators are equivalent to international respirators of the same grade: FFP2 (EU), P2 (Australia), Korea 1st Class (Korea), DS (Japan).

How do you have access to respirators and masks in such large quantities?

We are leaders in our individual business industries. By combining our shared knowledge, experience, and most importantly connections, we were able to narrow down over 30 factories down to 3 consistent, high volume suppliers along with 1 domestic importer. These connections and partnerships allow us to supply a consistent inventory ranging from small to large units.

Do you sell used respirators and masks?

No.

Where are your respirators and masks made?

Our respirators and masks are made in government-certified factories located in manufacturing zones throughout China. While the largest factory in the United States manufactures around 1 million masks per day, your average factory in China outputs roughly 1 million masks per day as well, let alone some of the medium and larger factories. Certified factories in China are the only factories that currently have the output capacity to fulfill our supply chain and logistics demands.

Are your respirators and masks one-time use?

Yes, all N95 and KN95 respirators are meant to be one-time use and disposable. Surgical masks are also one-time use and disposable.

When can I expect my order to arrive?

Shipping times vary depending on the quantity ordered and your location. Typically most smaller quantity orders under 250 pieces will be shipped via USPS Priority Mail and received within 4-5 business days from placing the order. Larger quantities of 500+ pieces are shipped either via DHL (shipping times currently vary between 7-14 business days) or USPS Priority Mail (4-5 business days). Shipping costs are dependent on the quantity ordered.

What shipping methods do you offer?

Depending on the quantity ordered and your shipping destination, we utilize USPS Priority Mail, USPS Express Mail, Fedex, or DHL. For large volume orders greater than 5,000 pieces, please consult with your shipping forwarder for the current best freight method. If you do not have a shipping forwarder, we can refer a preferred shipping forwarder to help you determine freight options and customs & duties (if any).

What is the shipping cost?

Shipping cost varies depending on the type of product and quantity ordered. After adding the product to your cart, the applicable shipping fee will be applied. Because we partner with multiple factories, shipping costs are based on a per item basis capped at $99 for our largest site quantities..

Where do you ship to?

We ship to all 50 states. We do NOT ship internationally.

Do you offer local delivery?

Yes, we offer local delivery in Northern California and Southern California. Please email customerservice@medshield-usa.com to make arrangements. Fees apply.

How do I order a quantity larger than 1,000 pieces?

We have access to and specialize in large quantity orders greater than 1,000 pieces and under 1 million pieces. Please email us directly at sales@medshield-usa.com for current pricing and options.

I work for a hospital - Can I acquire 100,000 to 1,000,000 units of NIOSH-approved N95 respirators?

Yes, you can. Please email us directly at sales@medshield-usa.com for current pricing and options. We heavily discount large volume sourcing to hospitals and healthcare professionals. Please include “HOSPITAL ORDER” in the subject line to receive expedited attention.